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Bogoroch & Associates LLP’s founder and managing partner, Richard Bogoroch, shares how a lawyer’s role extends beyond legal expertise to include exceptional service and client engagement

WHEN RICHARD BOGOROCH began his career in personal injury law, he quickly discovered that being a successful lawyer requires more than just legal knowledge and achieving the best outcomes for clients. It also involves providing exceptional client service. Bogoroch defines this high level of service as focusing on providing clients with timely information that instills confidence in the handling of their case, certainty that their needs will be met, and reassurance that they are not being overlooked. Reflecting on his commitment to this vision, Bogoroch, the founder and managing partner of Bogoroch & Associates LLP, recently completed a set of letters to clients he hadn’t heard from in a while, inviting them to discuss updates on their cases. His extensive experience has shown him that

Bogoroch & Associates LLP is a Toronto-based law firm that specializes in civil litigation. The firm has a demonstrated history of providing injured victims and their families with access to justice in the practice areas of serious personal injury, medical malpractice, wrongful death, product liability, and disability claims throughout Ontario, and for victims of medical malpractice, throughout Canada. We provide our clients with powerful advocacy and effective, efficient, and compassionate representation.

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“Our clients are very well informed about their case, and we keep them engaged at every stage of the litigation. We want clients to know we’re on this legal journey with them”

Richard Bogoroch, Bogoroch & Associates LLP

“Clients need to know their lawyers are actively working on their case, and if you don’t communicate that, they may not be aware,” Bogoroch says. This approach not only underpins Bogoroch’s practice but also serves as the foundation for his entire firm. “At Bogoroch & Associates, we aim to conduct our practice in a way that prompts clients to say, ‘Thank you. The Bogoroch team is amazing. The service and attention to our case exceeded our expectations. The responsiveness to our questions is prompt and helpful, and the results achieved were excellent.’ We strive to involve them throughout the entire process,” Bogoroch emphasizes.

Clients of Bogoroch & Associates are often going through challenging times, whether facing the aftermath of a car accident or dealing with a complex medical malpractice case. These circumstances can cause significant stress, and it is the lawyer’s responsibility to ease the client’s concerns as much as possible. The lawyers at Bogoroch & Associates prioritize frequent communication with their clients, explaining what they are suing for, providing a data-driven analysis of the case’s value – grounded in legal standards and specific case facts – and offering a realistic timeline. Clients automatically receive copies of all major documents, a

practice Bogoroch was surprised to discover is not common across the personal injury law field. From the start of his practice, Bogoroch has provided copies of crucial documents like statements of claim and expert reports to clients. “Our clients are very well informed about their case, and we keep them engaged at every stage of the litigation,” Bogoroch states. “We want clients to know we’re on this legal journey with them. Resolving a case can take many years, so it’s vital that clients are comfortable and confident in our approach. We emphasize respect through clear, effective communication.” Responsiveness is another vital aspect of delivering exceptional client service. When clients contact the office, they can expect a same-day response, whether by phone or email. Clients can also text the firm –each lawyer’s cell phone number is provided in their email signature. The aim of this approach is client empowerment, as the firm acts on behalf of the clients, but, ultimately, it is their lawsuit.

“I’ve practised for 40 years and have been fortunate to act for thousands of people, and I constantly strive for excellence in client service,” Bogoroch says. “Even as the firm has grown with additional partners and lawyers, this core principle remains clear to everyone.”

“I’ve practised for 40 years and have been fortunate to act for thousands of people, and I constantly strive for excellence in client service. Even as the firm has grown with additional partners and lawyers, this core principle remains clear to everyone”

Richard Bogoroch, Bogoroch & Associates LLP

While Bogoroch & Associates is highly responsive to client inquiries, they don’t wait for clients to reach out first. The firm provides periodic updates and promptly informs clients of any case developments. Lawyers ensure clients are well prepared for every step, from discovery to mediation and trial if necessary. The firm proactively communicates with clients

This dedication to client service is at the core of Bogoroch & Associates, according to Bogoroch, and this is evident in the firm’s positive online reviews. However, Bogoroch is open to feedback for improvement. “If our service falls short, we want to know,” he notes, emphasizing that the firm “always strives to improve and uphold the high standards we’ve set for ourselves.” Any communication issues are addressed immediately by Bogoroch himself as managing partner.

Communication is key

Going the extra mile

Communication is key

Pursuing excellence in client service

Published May 13, 2024

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Such issues are rare, though, as Bogoroch prioritizes hiring individuals who share his ethos during the recruitment process. These professionals are dedicated to a client-focused approach and passionate about helping clients navigate the complex legal system. While personal injury and medical malpractice lawyers aim to assist those facing hardship, Bogoroch seeks lawyers who understand that the best way to help is by answering questions and sharing information, so clients feel part of the process.

Pursuing excellence in client service

“As I mentioned, knowing the law and being able to achieve the right results for clients is essential, but there’s more to legal practice,” Bogoroch says. “We believe we excel in outstanding client service. We want every client to feel confident and relieved, and to trust completely that we are dedicated to

securing the best possible outcome for them. When clients leave with that sentiment – and we believe they do – we’ve achieved our goal.”

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Law Times Canadian Law List Lexpert® Rising Stars Canadian Law Awards

Firm accolades

Repeat recognition as one of Canada’s Top 10 Boutique Personal Injury Law Firms by Canadian Lawyer magazine

Founding partner, Richard M. Bogoroch, and partner Heidi R. Brown recognized as leading personal injury lawyers by The Canadian Legal Lexpert Directory

Richard M. Bogoroch and Heidi R. Brown also named with Linda Wolanski as Best Lawyers by The Best Lawyers in Canada

clients value consistent interaction and communication with their lawyers.

Representative work

Surujdeo (2017 ONCA 41)

well ahead of important dates to outline strategies, set expectations, and provide relevant documents such as mediation summaries. This comprehensive approach ensures clients are well informed and able to actively participate in significant milestones of their case.

Stirrett (2018 ONSC 2595 and 2020 ONCA 288)

Boutcher (2020 ONSC 7694)

Bunch (2021 ONSC 4629)

Going the extra mile

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